The Power Of Excellent - 70

The Power Of Excellent Customer Service To Your Business Growth

Owners of small businesses have a superpower if you choose to pull out your most powerful weapon… 

The BlackSmith Tool you have as a small business is SPEED & RESPONSIVENESS.

Here are three (3) things we must do inside our blue-collar, old-school, niche manufacturing businesses to put us ahead of the big boys…

 – When someone calls, emails, or messages us have someone knowledgeable as the first point of contact… Ain’t nobody got time to be put on hold.

 – Quote Quickly… Know your business, your shop, and your product well enough that you can give pricing quickly.

 – Over Deliver… Go above and beyond.

Don’t let your biggest asset stay in your tool belt, fellow founders…

Connect with me if you want to learn more.

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